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General Information
Our services are generally available through a monthly subscription or on a per-call basis. Some extended services are only available on a per-call or per-incidence basis. Per-call and per-incidence services are charged by the minute or hour respectively.
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Basic Service Subscription
Our Basic Service Subscription is $12.95 per month per line. A Family Basic Service Subscription will cover up to five (5) lines at a rate of $38.85 per month, the price of three (3) lines providing up to $25.90 per month in savings! To subscribe more than five (5) lines, please contact our Sales Department.
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Expanded Services Subscription
Our Expanded Services are in addition to the Basic Subscription. This concierge-like service can be added for $10.95 per month. For Family Plan or multiple line customers this service is available on individual lines. There is no need to subscribe to Expanded Services on every line covered.
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MyRemoteDAD iPhone® and Android™ Free Apps
If you have a smartphone and wish to install one of our apps, our services can be much more accurate and helpful. Using the MyRemoteDAD app, when you contact us we will have your exact position from your GPS information. This will enable us to give much more specific information regarding your query. We understand some have privacy concerns and our apps are totally voluntary. Download these apps for free! They help us help you and we encourage their use.
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Per-Call Services
Perhaps you like the idea of having assistance just a call away 24 hours a day, 365 days a year, but don't feel you will normally use the service and don't want a subscription. No problem. Register your phone number(s) with us and, if you ever need us, we will assist you using our per-call rates.
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Basic Services
Our per-call charge is $17.75/minute, rounded up to the next whole minute. --Don't worry, if you don't have a subscription, we won't start our charges until we have explained our rate structure and you verbally agree to the service (we will record your agreement as we do with all phone conversations).
Expanded Services
If your session with us involves Expanded Services, our per-call rate is $10.00 per minute rounded up to the next whole minute. Again, we don't start our charges until you are fully infomed of the situation and charges and you verbally agree to use the service. Expanded Service rates are charges as and addition to Basic Services if you do not have the Expanded Service subscription. This will all be carefully explained to you at the beginning of the session.
Computer Services
Technology assistance, support and advice has a different fee structure. Our rate for these services are $150 per hour, recorded in quarter-hour (15 minute) segments. Once we have explained our rates and you have agreed, you will be transferred to a computer specialist.